This website is operated by Browns Bespoke Beds (referred to as us or we). Company address: 9 Central Arcade, Northallerton, North Yorkshire DL7 8PY. Contact number: 01609 761002

As a user of this website (also referred to as 'the customer') you acknowledge that any use, including transactions you make, is subject to our terms and conditions.

  • The contract between us and the buyer shall be on these terms to the exclusion of all other terms and conditions.

The following terms govern the use of one or more of the following websites by you: brownsbespokebeds.co.uk. Terms that are specific to the use of this site are set out at the end of this page, comprise part of them and are incorporated into them.

Please read the following terms of use & disclaimer carefully before using this site

By using this Site, you agree to the following terms of use (the “Terms of Use”) and our privacy policy. If you do not agree to these terms, you may not use this Site. Browns Bespoke Beds reserves the right at any time to modify, alter, or update these terms of use. By accepting our terms of use, you agree to be bound by such modifications, alterations, or updates.

General

The content on this Site, including the regulations governing its use, is subject to possible modifications. Your use of the Site after any changes indicates your acceptance and compliance with the updated rules. If the changes significantly impact your position under these terms, we will request your confirmation of acceptance.

Copyright

The design, text, graphics, and arrangement of all content on this Site are owned by Browns Bespoke Beds, and all rights are reserved. In the case of product materials, all text and graphics are protected by copyright by the original owner, with all rights reserved. You are granted permission to electronically copy and print hard copies of portions of this Site solely for the purpose of using it as an information or shopping resource. Any use of materials on this Site, including reproduction for purposes other than those mentioned above, modification, distribution, or reproduction, without the prior written permission of Browns Bespoke Beds, is strictly prohibited.

Order Acceptance

Upon acceptance of your order, we will send you an email confirmation, which constitutes the conclusion of a contract between us to sell the goods you have ordered, subject to these terms. We will always aim to fulfill your order requirements, but circumstances may arise after confirmation where we are unable to ship products due to unforeseen unavailability. In such cases, we will notify you immediately and refund the payment for the unavailable products to your account or card. Our acceptance of your order is subject to product availability following the confirmation email. While we strive to ensure the accuracy and up-to-date information on our website regarding our products, prices, and descriptions, errors may occur. If we identify any error that significantly affects your confirmed order, we will promptly notify you and provide the option to cancel the affected part(s) or the entire order. If you decide to cancel, we will refund the payment for the cancelled portion of the order. Prices and product availability on the Site are subject to change without prior notice. We reserve the right to correct any errors, inaccuracies, or omissions (even after an order has been placed) and revoke any stated offer.

We reserve the right to cancel an order at any time until the order has been delivered, for any reason, and refund the customer in full.

Browns Bespoke Beds reserves the right to cancel an order at any time time until the order has been delivered, for any reason, and refund the customer in full.

Alterations

Any alterations made to orders already placed may incur a charge. This will be at the discretion of Browns Bespoke Beds.

Voucher Codes

Discount Codes are restricted to one per customer, per order. Any order that attempts to combine coupon codes in order to gain a greater discount will be cancelled and refunded. Discount codes are solely at the discretion of Browns Bespoke Beds and we reserve the right to withdraw any special offer or coupon code at any time.

Any discount does not apply to any additional extras or upgrades ordered after you have placed your initial order.

Delivery

The Browns Bespoke Beds does not offer refunds for delivery costs, regardless of the reason for the return. While every effort will be made to accommodate delivery requests and dates, we cannot guarantee that we will be able to meet them. Please make sure to note any special requirements or delivery restrictions in the checkout notes or inform a member of staff at Browns Bespoke Beds when placing your order. In the unlikely event that the delivery team damages your property, The Browns Bespoke Beds will not accept responsibility for any related expenses or damages.

We will not be held liable for any direct or indirect losses, including economic or profit losses, arising from delivery delays. Please be aware that adverse weather conditions may cause delays.

If you miss your scheduled delivery time and we need to rearrange it, there may be a charge of £79 to cover our costs.

Installation of your bed is complimentary. If you decline this service, please inspect the bed for any damages or faults at the time of delivery and before signing the Delivery Note. Browns Bespoke Beds cannot be held responsible for any damages reported after the delivery team has left.

We will require one weeks notice to rearrange a planned delivery.

48 hours after placing your order you will be charged 30% of your order total as a restocking fee if you cancel your order.

Cancellations, Refunds & Returns

If you change your mind about your purchase, you have a 24-hour cooling off period to cancel your order. To cancel, you must provide written or verbal communication within this time period.

Please note that each item is considered a specialist, made-to-order item and therefore non-returnable once the 24-hour cooling off period has passed. This policy does not affect your statutory rights, you have to allow for small intolerances on all hand made upholstered beds as two are not identical.

In exceptional circumstances, if you are not satisfied with your purchase and wish to return the item after delivery, it may be possible to exchange it for an item of equal value at the manager's discretion. However, please be aware that this will incur a £150 handling fee to cover delivery and installation charges. We reserve the right to withdraw this offer, as it is at the manager's discretion.

All deposits taken in store are non refundable under any circumstances unless at managers discretion.

Data Protection

We comply with all the statutory requirements of the data protection act 1998 as well with general data protection regulations and all your personal information is confidential and secure. Your information will never be shared or sold to any third party company. Please see our Privacy Policy for full details.

Manufacturer's Warranty

With all of our products you will also secure a free one year manufacturer's warranty. This warranty starts from the day that you receive your delivery. However, some exclusions do apply. If you tamper with the bed or disassemble the bed for any reason or move the bed to a different property, your warranty will be void.